Corlane Sporting Goods (“Corlanes”) is committed to protecting your privacy. This policy explains how we protect your privacy as a user of our services or as a visitor to our website located at www.corlanes.com.
WHAT PERSONAL INFORMATION DO WE COLLECT?
Personal information refers to information that identifies you such as your name and address. At various places throughout our websites, you are asked to voluntarily provide us with personal information if you wish to purchase products/services or you wish to participate in a contest. The following is a list of the ways that Corlanes collects personal information from you:
Online Surveys: in order to better understand our customers’ needs, occasionally we may ask visitors of our website to provide us with personal information about their preferences about web issues.
Online Contests: from time to time, we sponsor games and sweepstakes online. To participate, we ask for your name, address, and email address, so we can notify you if you win, and may ask for other information. These online contests are optional.
Helpdesk/Online Support: When you contact our Helpdesk by phone, we ask for your name and phone number. When you contact our Helpdesk over the Internet, we ask for your name, phone number and email address. We may require further information in order to provide you with support. We retain your support history in order to provide faster and more accurate assistance. This information is stored on an internal database which is only accessible by certain personnel and is password protected.
WHAT OTHER INFORMATION DO WE COLLECT FROM YOU?
Corlanes’s website server automatically collects the following non-personally identifiable information from visitors of our site:
- the Internet Protocol (IP) address of your computer, which is a number automatically assigned to your computer when you are surfing the Web.
- the IP Address of your Internet Service Provider
- your browser and platform type (e.g. a Netscape browser on a Windows platform)
- the date and time you access our site
- the sections of the website you visit, as well as the pages read and the images viewed certain content that you download from the website
We do not link any of the above information with information that is personally identifiable to you. This means that although your session on our website is recorded, you remain anonymous to us. We collect this data in an aggregate format for a number of reasons. For example, the information about our visitors’ browsers tells us what kind of browsers we need to support. Other information lets us know how many visitors come to our site and what sections are the most popular. In this way, we can constantly update and revise our website to be more appealing to our visitors. We do not share this aggregate data with third parties.
HOW DOES Corlanes USE THE INFORMATION IT COLLECTS?
Corlanes uses the information that it collects to monitor user activity, to administer sweepstakes and to provide you with services that you request. We use the information that we collect from online surveys to improve our products and our site. We also use your personal contact information to send you promotional offers, new announcements and other news about Corlanes. However, if you do not wish to receive our marketing communications, let us know by contacting our Webmaster
By email: [email protected]
By telephone: 250-782-2111
Any other uses of your personal information that are not identified here will be disclosed to you at the time of collection, and we will make all reasonable efforts to obtain your express consent for such other uses.
DO WE DISCLOSE YOUR PERSONAL INFORMATION
Within our organization, your personal information is accessible by certain Corlanes employees only on a need-to-know basis. It is stored on databases which are only accessible by our customer and support personnel and is password-protected.
Corlanes does not give, rent or sell personal information about its customers to third parties.
However, in certain limited circumstances authorized by law, Corlanes may be required to disclose your personal information. Information provided to other third parties is used only for the purposes stipulated and is subject to strict confidentiality requirements. These parties may include:
- Agents acting on our behalf, such as companies performing maintenance on our system;
- Credit reporting agencies, in the event that we require verification of your credit information;
- Collection agencies, in the event that we need to collect overdue accounts;
- Law enforcement agencies, in case we are required by subpoena to provide such information to them;
- Regulatory bodies, in the event that our system is subject to a compliance audit
Corlanes has a number of partners, whose websites you may access from our website. Although we recommend them to you based on their reputation for providing safe and secure online purchasing of our products, we make no warranty about their goods and services, the content on their websites or their protection of your personal information. This policy does not apply to their activities and we encourage you to view their privacy policies and to contact these companies directly if you have any questions about their collection, use and disclosure of your personal information.
Corlanes uses best efforts to comply with the Canadian Marketing Association’s Code of Ethics and Standards of Practice in its marketing to children and teenagers and in its online contests.
Corlanes uses security measures to ensure that the information that you provide to us through our websites and that we retain on file are secure from loss, theft, as well as unauthorized access, disclosure, copying, use or modification. These security measures include appropriate technologies, such as firewalls and fraud controls.
CODE OF CONDUCT
Corlanes makes all reasonable efforts to comply with the Personal Information Protection and Electronic Documents Act, and has devised a Code of Conduct to in respect of its handling of your personal information:
- Accountability – We are responsible for personal information under our control and have designated persons accountable for our compliance with the Code of Conduct.
- Identifying purposes for collection of personal information – We shall identify the purposes for collection of personal information at or before the time the information is collected.
- Consent – We will only collect, use and disclose personal information with your knowledge and consent, except where inappropriate. You may withdraw your consent at any time, subject to legal/contractual restrictions, and reasonable notice.
- Limiting the collection of personal information – We shall limit the collection of personal information to what is necessary to fulfill the purposes identified, and such information shall be collected by fair and lawful means.
- Limiting use, disclosure and retention of personal information – We shall not use or disclose personal information for purposes other than those for which it was collected, except with your consent or as required by law, and shall use our best efforts to retain personal information only for as long as is necessary to fulfill those purposes.
- The accuracy of personal information – Personal information shall be accurate, complete and up-to-date, but we shall not routinely update personal information, unless necessary to fulfill the purposes for which it was collected. Safeguards for protecting personal information – We shall protect personal information by security safeguards which are appropriate to the sensitivity of the information.
- Openness about policies and practices – We shall make readily available to you specific information about our policies and practices relating to the management of personal information.
- Individual Access to your personal information – Upon request, we shall use our best efforts to inform you of the existence, use and disclosure of your personal information. If you can demonstrate the inaccuracy or incompleteness of your personal information, we shall use our best efforts to amend the information as required. Customers who access our message forums can access, view and modify their own personal information on the database, using their own confidential password.
Challenging compliance – You shall be able to challenge our compliance with this Personal Information Code of Conduct to the designated person accountable for our compliance, indicated below.
Due to the evolving nature of the technologies used by Corlanes to communicate with you, we may occasionally update this Policy. Please check this page periodically for changes.
ACCESS TO YOUR PERSONAL INFORMATION, QUESTIONS, COMPLAINTS OR COMMENTS
By email: [email protected]
By telephone: 250-782-2111